Claude Relay Service FAQ

Common questions and answers about Claude Relay Service deployment and usage.

🚀 Deployment

Q1: What are the system requirements?

Minimum requirements:

• CPU: 1 core
• Memory: 512MB (1GB recommended)
• Storage: 30GB available space
• Network: Access to Anthropic API (US region recommended)

For detailed requirements, see Deployment Guide.

Q2: Which deployment method should I choose?

We recommend different methods based on your technical level:

• Beginners: Use script deployment, one-click installation
• Developers: Use Docker deployment, easy to manage
• Advanced Users: Manual deployment, full control

Q3: Why can't I access Claude API?

Common reasons:

• Server IP blocked by Cloudflare (common with Chinese cloud providers)
• Network restrictions in your region
• Incorrect proxy configuration
• Try using a US region server or configure a proper proxy

🔧 Configuration

Q4: How do I add Claude accounts?

Steps:

1. Visit web interface at http://your-server-ip:8080
2. Go to "Account Management"
3. Click "Add Account"
4. Enter your Claude session token
5. Set account alias and priority

Q5: How do I get Claude session token?

Steps:

1. Login to Claude.ai in your browser
2. Open browser developer tools (F12)
3. Go to Application/Storage → Cookies
4. Find and copy the sessionKey value
5. Paste it into the relay service

Q6: How often should I update session tokens?

Claude session tokens typically expire every 30-60 days. Set up monitoring to get notified when tokens are about to expire, or check the web interface regularly.

🔒 Security

Q7: Is it safe to use a relay service?

Yes, if properly configured:

• All API requests go through your own server
• Direct connection to Anthropic API, no third-party intermediaries
• You have complete control over data flow
• No conversation content is logged or stored

Q8: Can other users see my conversations?

No, each user has completely isolated usage space:

• No shared conversation history
• Independent authentication
• No cross-user data access
• Complete privacy protection

Q9: What security measures should I implement?

Recommended security practices:

• Use HTTPS (SSL certificate)
• Configure firewall, only open necessary ports
• Regular security updates
• Monitor access logs
• Use strong authentication tokens

🛠️ Maintenance

Q10: How do I update the service?

Update methods:

# Script deployment
crs update

# Docker deployment
docker-compose pull && docker-compose up -d

# Manual deployment
git pull && npm install && npm run build

Q11: How do I check service status?

Monitoring methods:

• Web interface health check
• Command line: crs status
• Log files: crs logs
• System monitoring tools

Q12: How do I backup configuration?

Important files to backup:

• .env configuration file
• Account database
• Log files (if needed)
• SSL certificates (if using HTTPS)

🐛 Troubleshooting

Q13: Service won't start, what should I check?

Troubleshooting steps:

1. Check if port is occupied: netstat -tlnp | grep 8080
2. Check Node.js version: node --version (should be 18+)
3. Check Redis status: systemctl status redis
4. View error logs: crs logs

Q14: API requests are slow, how to optimize?

Optimization suggestions:

• Use server in the same region as users
• Configure CDN acceleration
• Increase server bandwidth
• Optimize Redis configuration
• Enable request caching

Q15: How to handle account being blocked?

Response steps:

1. Immediately switch to backup account
2. Check reason for blocking (excessive usage, policy violation, etc.)
3. Add new backup account
4. Implement usage rate limiting
5. Contact Claude support if needed

💰 Cost Management

Q16: How much does it cost to run?

Main costs:

• Server: $5-20/month (depending on configuration)
• Claude Subscription: $20/month per account
• Domain + SSL: $10-50/year (optional)
• Total: About $30-50/month for basic setup

Q17: How to reduce costs?

Cost optimization:

• Use lightweight cloud servers
• Join carpool services to share costs
• Optimize usage patterns
• Use multiple accounts for load balancing

🤝 Community

Q18: Where can I get help?

Support channels:

• 📚 Official Documentation
• 🐛 GitHub Issues
• 💬 WeChat: pincc-ai
• 📧 Email: [email protected]

Q19: How can I contribute?

Ways to contribute:

• Report bugs and suggest improvements
• Submit pull requests
• Improve documentation
• Help other users in the community
• Share usage experiences

Q20: Is there enterprise support?

Yes, we provide enterprise services:

• Dedicated deployment: Custom solutions
• Priority support: Faster response times
• Professional consultation: Architecture and optimization advice
• SLA guarantee: Service level agreements

Contact us at pincc-ai for enterprise inquiries.

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Still have questions? Feel free to contact us through any of the channels above. We're here to help! 🚀